HOME
LINKS
FAQ
Welcome to the
CITY OF COLUMBIA
 

Frequently Asked Questions

 

911 IMG 911 Logo White Background

911 IMG Emergency Sign Red

 

A Nationally Accredited Agency

  • When should I call 9-1-1?
  • 9-1-1 is for emergencies only. You should only dial 9-1-1 if you are in need of police, fire or emergency medical assistance.

 

  • Why does the 9-1-1 Call Taker ask so many questions?
  • To best serve you and the emergency responders, please be prepared to answer the following questions when placing a call to 9-1-1:

 

  • The '5 Ws'
  • Where: Location or Address of Call?
  • What: Nature of Problem Being Reported?
  • When: Is the Incident in Progress, Just occurred, or Delayed?
  • Who: Name of the Caller and Parties Involved?
  • Weapons: What type of weapon used (gun, knife, etc)?

 

  • What if I'm calling from my cell phone?
  • When you dial 9-1-1 from your cell phone, your call will hit the nearest tower of your cell phone provider. Please provide the exact location of the emergency and the 9-1-1 operator from that county/city will transfer you to the appropriate 9-1-1 Center. Also, keep in mind that cell phone calls are not always very clear.

 

  • What if I don't know where I am?
  • At times, during emergency situations such as traffic accidents, you may not know where you are. Keeping your location in mind will enable the 9-1-1 Call Taker to dispatch help more quickly and efficiently.

 

  • What if I can only communicate by TTY, TDD, or computer?
  • The Columbia-Richland 9-1-1 Center is equipped with TTY (Text Telephone) detectors which enable the 9-1-1 Call Taker's to communicate with TTY's from their workstations.

 

  • What happens if I don't speak English?
  • Columbia-Richland 9-1-1 Communications Center has access to Language Line services providing translation for over 140 languages.

 

  • What should I teach my children about 9-1-1?
  • Many 9-1-1 hang-up calls are made by children playing with the telephone. Each time a 9-1-1 hang-up call is received, the 9-1-1 Call Taker must immediately call back the phone number to determine if there is an emergency. If there is no answer on callback, law enforcement personnel will immediately be dispatched to check the well-being of any persons at the location.

 

 

The Columbia-Richland 9-1-1 Communications Center is also available to do tours for children (and adults), so they are able to have a better understanding of 9-1-1 and the services provided.

 

To schedule a tour of the Columbia-Richland 9-1-1, please call (803) 988-8005.
 

 
CITY
COUNCIL
 
FLOOD
RECOVERY
 
CUSTOMER
SERVICE
 
DOING BUSINESS
IN COLUMBIA
 
E-BILLS
 
EMPLOYMENT
 
CITY
CALENDAR
 
GRANT
STATUS
 
PUBLIC SAFETY/
ALERTS
 
CITY PR/
MEDIA
Official Website of the City of Columbia, South Carolina... © 2017 - All Rights Reserved.
Website Development - The InDesign Firm.