LEADING THE WAY IN INNOVATIVE & HIGH QUALITY MUNICIPAL SERVICES

Each focus area represents the collective thoughts of

City Council members

Councilman Howard Duvall is the ambassador for this

focus area


Long considered a leader in municipal service delivery, the City of Columbia embraces new technologies and is committed to the highest level of customer care and constituent service for residents and visitors.
We operate in an environment that is business friendly to promote the growth of our small and large businesses. Our practices are solution-oriented. Our business processes have been streamlined to ensure an effective and efficient approach to address the needs of our business community.

Tools for citizen engagement are utilize to empower our residents to interact and access City services in an efficient, timely, and helpful manner. The City of Columbia staff implements best practices that are on the cutting edge of municipal governance. The use of technology allows City staff to increase productivity and decrease response time in addressing customer requests and concerns.